Frequently Asked Questions

Yes, you do. The things that go down your drains are important; if they're not handled properly, they can cause big problems. The most common issue is grease buildup. Grease is a major source of clogs in drains and pipes, which can be very expensive to fix. Therefore, it's important to avoid putting grease down your sink and shower drains at all costs. You should also ensure that baby wipes, cleaning supplies, cat litter, or chemical drain cleaners never go down your drain.

Septic tank pumping should be done at least once every three to five years. This will vary based on household size, water usage, and tank size. During our service call, we will give you a suggestion of what we believe a reasonable time frame is until the next service. We will also send reminder notifications.

The average lifespan of a septic system is about 15 to 20 years, but that can vary depending on various factors. Quality maintenance and repair services can maximize the longevity of your system. The size and type of system you have will also impact the length of time it lasts.

Septic system failure can happen when your septic tank or drain field is overwhelmed by too much waste, leading to a backup that can cause damage to your home. If you notice any of the following signs, it's time to call a professional: Slow draining sinks and toilets. A foul odor comes from your drains or backyard. Discolored water in your toilet bowl or sink drains. A gurgling sound is coming from the pipes under your sink or toilet.

You will need to expose the lid(s) of the septic tank. The lid to the top of your septic may be underground, covered with dirt. We can dig up the lid(s) or locate and dig the septic system for an additional charge.

Many septic tanks will have lids at ground level, which can be unscrewed and removed for pumping. The septic tank will have an extension (riser) to bring it to ground level. Many people prefer to add a riser to their septic tank so they will never have to dig to the lid again, saving money and time. Ask us about our service of installing a riser for your septic tank!

Septic tanks are generally located 10-15 feet out from the house, usually from where the main bathroom is located. If the house has a basement, the septic tank should be directly out from where the main drain goes out of the basement. Or see where a vent pipe is located on the roof and follow out 10-15 feet in a line straight out from there. However, this may not always be the case. We are able to locate the septic tank using a probe rod. In some cases, a camera may need to be run from the house to the tank in order to locate it.